Refund policy

You can request a return within 30 days of delivery. Silkandbirch covers return shipping.

Start a return

Email info@silkandbirch.shop or call +1 (239) 284-4290. Include your order number and the items you want to return. Contact us before mailing the package so we can arrange return shipping and provide instructions.

Return address

Silkandbirch
4125 Cleveland Ave
Fort Myers, FL 33901
United States

Damaged, defective or incorrect items

Contact us if your order arrives damaged, defective or different from what you ordered. Include the order number and a short description of the issue so we can help arrange a resolution.

Refunds

Once we receive your return, we will issue the refund within 10 business days to the original payment method. Your bank or payment provider may take additional time to display the credit. Contact us if you have questions about the status of your refund.